FAQ

Our new subset of services will include: Creative Visual Solutions, Comprehensive, Brand Solutions, Comprehensive Digital Product Launches, and Publishing & Licensing.

Visit here for more information: https://clearpixelmedia.biz/what-we-do/

Our turnaround times slightly vary based on the type of the project and the scope of work, also considering timely communication and project dynamics.

Creative Visual Solutions: 7 to 15 business days
Video Projects: 15+ business days
Websites and Other Digital Products: 4 to 7 weeks
Printing: Varies based on project type and shipping selection

You can always inquire about other project types not listed by reaching out to us.

Clear Pixel utilizes an internal pricing matrix by service type and industry/market. Our prices are available upon request only. You may visit us online at www.clearpixelmedia.biz to request an estimate.

UPDATE: Our pricing for 2023 will slightly increase. We value our relationships and because of that, we offer various payment agreements.

We truly understand circumstances when deadlines are sooner than expected, however, it is also kind to remember that other clients are also in line waiting. If you want to jump the line, we won’t break the bank, but it will cost you.

Expedited turnaround time (5 business days) - $100 fee
Expedited turnaround time (3 business days) - $200 fee
Expedited turnaround time (1 business day) - $300 fee

All expedited projects require full payment upfront. No exceptions. Printing turnaround times excluded.

All design projects include three concepts and three rounds of revisions on the final selection. Additional revisions thereafter are $25 per hour. If revisions are minimal, there is no charge.

After signing off on a proof, additional revisions of any kind will be $25 per hour.

It is imperative for all clients to carefully review work and proofread verbiage. Clear Pixel Media Labs is not liable for grammatical or punctuation errors.

Deposits are non-refundable. Projects canceled or postponed are non-refundable. A final balance for all completed work that exceeds the deposit shall be paid if valid. Refunds are subject to approval, ONLY under reasonable circumstances.

Printing services are only available to clients that utilize our creative solutions.

All printing services are custom quoted based on turnaround time, quantity, location, and shipping preferences. Printing payments are due upfront and are non-refundable unless Clear Pixel assumes liability for errors.

All clients are required to sign off on print proofs, whether digital or physical. Physical proofs will incur additional fees and prolong the turnaround time.

Our print partners are located in Texas, California, and Kentucky.

Clear Pixel Media Labs offers a variety of packages and retainers suitable to your business needs. Seasonally, we offer different specials. Please submit a project request and we will gladly contact you!


2023 Packages
Check back soon!

In the simplest terms, all artwork and native files are the property of Lee Media Enterprises, LLC, unless stated otherwise in a written contract/proposal. We reserve the right to use any creative work we produce for promotional purposes on print, web, video, or social media platforms.

• Native (Source) files are available only for purchase. The native files are our creative blueprint and intellectual property. Native files are usually available in .psd, .ai or .indd format, depending on the type of project created. For video projects, native file formats may vary. Please contact us for details.

We select clients we can best serve and who is also a great fit for our brand portfolio. We pride ourselves on providing all clients with the best outcome possible through our creative, branding, and marketing services. Our work must also reflect the level of excellence suitable for our portfolio and case studies.

Thorough questionnaire responses
Willingness to provide or acquire professional media assets (high-quality photos, logos, etc.)
Evidence of a business plan/strategy. It doesn’t have to be complete.
Proof of initial research for your brand, business, or idea

1. INQUIRY
Fill out an online creative or brand questionnaire on our website
2. DISCOVERY
We conduct an icebreaker to learn about your brand
3. ESTIMATE/PROPOSAL
Receive an estimate or proposal via email. Schedule an initial consultation free of charge
4. INVOICE
Accept proposal or estimate, receive invoice, and remit deposit. Submit all required content.
5. STRATEGY
Research, Planning
6. CONCEPT
Receive initial concept(s) for review
7. PROOFING
Receive up to 3 rounds of edits/revisions
8. FINAL PAYMENT
Remit the remaining balance before receiving the final artwork.
9. DELIVERY
Final deliverables are shared via email or Google Drive.

You will receive High-Resolution files in .tiff, .jpg or .pdf formats for print projects.

You will receive Low & High Resolution .jpg or .png formats for web or social media projects.

For vector files (typically logos), you will receive .pdf and .eps file formats.

All projects that are not reviewed or approved within the allotted project timeline will be considered complete. The balance on this project will be due immediately. No new projects can be initiated until your account is resolved.

Timely communication is critical to keep your project on schedule. If there is a delay in responses via email or online portal, your project may fall back from our front cue. Failure to comply with our turnaround time may result in project delays or cancellations with no refund.

Pretty simple…Our Online Portal is essential to our business and customers. It is our paper trail for transactions, proposals, contracts, and project management. The online portal is where all project-related communication takes place. It is imperative that every point of contact has access to this portal. Upon project inquiry, the user’s contact information is automatically stored in our system and an account is generated. For assistance in setting up your account, please contact us at 513.393.9485.

We no longer receive requests via text message. It’s easy to get lost in the sauce with everyone’s messages. We value trackable communication and encourage you to utilize our online portal for quicker responses.

All projects require a 50% non-refundable deposit that is due before work begins.

The remaining balance is due at the time of completion before work is released.

Expedited projects require full payment upfront and will incur a rush fee.

We accept all major credit & debit cards. NO CHECKS.

Retainers are due at the beginning of every billing cycle. All work is paused until a retainer is remitted.

You are always welcome to call us at 513.393.9485. However, consultations and meetings must be scheduled in advance. You may book a meeting on our website, portal, or by phone.

Project requests must still be submitted via our online portal so that they are routed in our internal cue.